Terms and Conditions
1. Detailed description of goods and/or services
Spierre is a business in the Sporting Goods (Watersports) industry that Manufactures Carbon Fibre and Fibre Composite Freediving and Spearfishing fin blades, and other related products.
2. Delivery policy
Subject to availability and receipt of payment, requests will be processed within approximately 21-30 days for custom fin blades and delivery confirmed by way of a Courier Tracking Number provided via e-mail or sms .
3. Return and Refunds policy
Please see below for Spierre's Return and Refund Policy.
5. Customer Privacy policy
Spierre shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569
6. Payment options accepted
Payment may be made via Visa and MasterCard.
7. Card acquiring and security
Card transactions will be acquired for Spierre via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
8. Customer details separate from card details
Customer details will be stored by Spierre separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.
9. Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is United States Dollar - USD.
10. Responsibility
Spierre takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
11. Country of domicile
This website is governed by the laws of South Africa and Spierre chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.
12. Variation
Spierre may, in its sole discretion, change this agreement or any part thereof at any time without notice.
13. Company information
This website is run by Spierre based in South Africa
14. Spierre contact details
Spierre Physical Address: 127 St Francis Drive, St Francis Bay, 6312, South Africa Email: info@spierre.com Telephone: +27 82 693 2635
Handcrafted Variations:
- All Spierre Fin Blades are custom handcrafted. Handcrafted items, by nature have imperfections. Although we are thorough and manufacture to very specific product standards that we have set for the products, there are inconsistencies. Based on the creative nature, each item will look a little different from the next. This is what makes handcrafted work unique.
- Any item you purchase is one of a kind. There are no two items that leave our Workshop, that are exactly the same. The designs may not be from the same dye lot and the color nuance may vary. Even if it does, the unique patterning and design of the colors will make each item beautifully different.
Despite every effort to provide accurate images of each product's color and design, actual colors and design may vary slightly, due to different device screen settings, the lighting in the installation location, slight differences in product finishes over time and other factors. Spierre will not accept responsibility for any color or design differences that are not factory faults. In purchasing from Spierre, you agree to accept the small risk that there will be a slight variation between the actual color and design, and the representation on our website. Whilst manufacturing your fin blades we will do our best to position your design according to your request and specs, but there can be variances in the final print that require us to re-position the design so that it (the design) will be optimally placed on the fin blades. Spierre does not take responsibility for the final placing on the fin blades and customers agree to accept this risk when requesting their own design on the fin blades.
Please note: For custom artwork (customers own), when submitting your design for your fin blades, you confirm that the design submitted for the design is your own artwork or that you have the necessary permissions in place, indemnifying Spierre against any copyright or trademark claims or infringements. When placing your Own Design Handcrafted Fin Blade order, please be sure to first read the Handcrafted Product Description below as you will have been deemed to have accepted these conditions, when placing your order.
The product(s) you receive might vary slightly from the product picture due to the nature of your product(s) being 100% handmade to order.
* If you are ordering a set of customer fin blades, with an upcoming trip in mind, please allow sufficient time for the custom production of your fin blades and also the time period that it will take for the parcel to reach you. Give yourself enough time in advance so that you received your fins/fin blades well in time before you are booked to leave as we cannot take responsibility for it reaching you in a tight timeline.
Returns:
Please note that all sales are final and no returns or refunds will be issued, due to the custom and handcrafted nature of the product.
Exchanges (if applicable):
We only replace items if they are defective or damaged during transit (and this has been clearly communicated to us by the Customer, with photographic proof, at the date and time of arrival of the damaged product at the Customers address).
Once we have inspected and decided to replace the defective or damaged product: To arrange your return, send us an email at info@spierre.com and send your item to: 127 St Francis Drive St Francis Bay Eastern Cape, South Africa, 6312.
Shipping of returns:
To return your product, you should courier via a track able method (not via the Post Office), your product to: 127 St Francis Drive St Francis Bay Eastern Cape South Africa 6312
You will be responsible for paying for your own courier costs and if applicable any clearing costs (customs taxes levied) for returning your item. Return courier costs are non-refundable.
Depending on where you are located, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should use a track able shipping service or purchasing shipping insurance. If you do not used a track able method we don’t guarantee that we will receive your returned item.
Foot Pockets:
Please note: The fitting of your choice of foot pocket is a free supplementary service that we offer when you purchase a set of Spierre fin blades from us (normally the fitting fee without a fin blade purchase is USD60).
We do not manufacture the foot pockets and if there is assistance needed with regards to the fitting, we will send advice and support to assist you. The end responsibility of a foot pocket warranty or return, will lie with the respective manufacturer of the foot pockets. You are welcome to contact us to put you into contact with the agent or manufacturer.
To complete your return, we require a receipt or proof of purchase.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery