Terms and Conditions


1. Detailed description of goods and/or services
Spierre is a business in the Sporting Goods (Watersports) industry that Manufactures Freediving and Spearfishing Products.
2. Delivery policy
Subject to availability and receipt of payment, requests will be processed within approximately 21-30 days for custom fin blades and delivery confirmed by way of a Courier Tracking Number provided via e-mail or sms .
3. Return and Refunds policy
Please see below for Spierre's Return and Refund Policy.
5. Customer Privacy policy
Spierre shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569 
6. Payment options accepted
Payment may be made via Visa and MasterCard.
7. Card acquiring and security
Card transactions will be acquired for Spierre via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
8. Customer details separate from card details
Customer details will be stored by Spierre separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.
9. Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is United States Dollar - USD.
10. Responsibility
Spierre takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
11. Country of domicile
This website is governed by the laws of South Africa and Spierre chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.
12. Variation
Spierre may, in its sole discretion, change this agreement or any part thereof at any time without notice.
13. Company information
This website is run by Spierre based in South Africa
14. Spierre contact details
Spierre Physical Address: 127 St Francis Drive, St Francis Bay, 6312, South Africa
Email: info@spierre.com Telephone: +27 82 693 2635

 

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Custom Orders that have been manufactured according to your specifications cannot be returned.
To complete your return, we require a receipt or proof of purchase.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@spierre.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.


Exchanges (if applicable)
We only replace items if they are defective or damaged during transit (and this has been clearly communicated to us by the Customer, with photographic proof, at the date and time of arrival of the damaged product at the Customers address).

Once we have inspected and decided to replace the defective or damaged product: To arrange your return, send us an email at info@spierre.com and send your item to: 127 St Francis Drive St Francis Bay Eastern Cape, South Africa, 6312.

Shipping
To return your product, you should courier via a track able method, your product to: 127 St Francis Drive St Francis Bay Eastern Cape South Africa 6312
You will be responsible for paying for your own courier costs for returning your item. Return courier costs are non-refundable.

Depending on where you are located, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a track able shipping service or purchasing shipping insurance. If you do not used a track able method we don’t guarantee that we will receive your returned item.