Refund policy

 

Right of Withdrawal (EU/EEA Customers)

If you are located in the European Economic Area (EEA), you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason.

Please note: Our products are highly customized and Handcrafted to order in South Africa. Under EU Consumer Rights Directive 2011/83/EU, the right of withdrawal does not apply to goods that are made to the consumer's specifications or clearly personalized.

If your order was customized (e.g., specific fin length, tip shape, fin blade stiffness (hardness), Foot Pocket configuration, or other personalized options were selected at checkout), the 14-day withdrawal right may not apply.

 

Returns

 
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Custom Orders that have been manufactured according to your specifications cannot be returned.

To complete your return, we require a receipt or proof of purchase.

Any item not in its original condition, is damaged or missing parts for reasons not due to our error

Any item that is returned more than 30 days after delivery

 

Refunds (if applicable)

 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@spierre.com.

Custom manufactured items (if applicable)
Only regular items may be refunded, unfortunately custom manufactured items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@spierre.com and send your item to: 127 St Francis Drive St Francis Bay Eastern Cape, South Africa, 6312.

Shipping
To return your product, you should send your product by traceable courier (Fedex, DHL or UPS) to: 127 St Francis Drive St Francis Bay Eastern Cape South Africa 6312

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.