Spierre Shipping Policy

ORDER PROCESSING:

We aim to have your order ready to send to you in 4 weeks but bear in mind the holiday and festive time periods are busier). 

Other times of the year, expect an email within 20-25 working days to let you  know your order is on the way!   

The more customized your order is, (own design, imported foot pockets etc), the period to produce the order might be slightly longer (by about an additional 10 days).

Please allow 4-7 weeks to process your order (i.e. during Festive Periods e.g. Christmas and New Years time period -  as it will take slightly longer than other times of the year. 

FLAT RATE SHIPPING

Orders are generally shipped within 7-10 days after sending the parcel, using Fedex Express Courier. A Flat rate shipping fee of USD95 applies to orders Shipping Worldwide.

STORE PICKUP WITHIN SOUTH AFRICA - [127 St Francis Drive, St Francis Bay, 6312, Eastern Cape, South Africa]

Orders can be picked up daily, from [10.00am-17:00]. An email will be sent when your order is ready for
pickup.


DELIVERIES WITHIN SOUTH AFRICA

During checkout, enter your address and choose the ship option. Click the "continue to shipping" button. Local delivery is available for addresses within 1000km of our shop.

If the local delivery option does not show up during checkout, your order is not eligible for local delivery.

REFUNDS, RETURNS AND EXCHANGES

We accept returns on certain items (e.g. locally within South Africa available foot pockets, the foot pocket should be completely unused and in its original
condition.  We will then arrange the return of the foot pockets to the local supplier minus the track able shipping costs for the return.

In the event that your order arrives damaged in any way, please email us as soon as possible at info@spierre.com with your order number and a photo of the item’s condition (photos of the packaging that is damaged is also important as well as the product that is damaged.

We address these on a case-by-case basis but will try our best to work towards a satisfactory solution. If you have any further questions, please don't hesitate to contact us at info@spierre.com